Social Market Research (SMR)
ISO 20252: 2019
03.04.2023 /Quality Manager (Yvonne Somers)
| Organisation: | Social Market Research (SMR) is a market, opinion and social research organisation offering research insights and solutions. |
| Location: | Belfast, United Kingdom |
| Function: | SMR delivers research services to commercial and social organisations throughout the UK |
| ISO 20252:2019 Standard: | SMR has elected to include core requirements 1-4, Sampling, Face to face fieldwork, telephone fieldwork, coding and data management and processing attested to ISO20252:2019 in accordance with Annexes A, B, E and F. SMR has elected to exclude Annex C and D from attestation. Details of SMR attested annexes are described as follows: |
| Annex | Description | Attested | Excluded | Explanation |
| Core requirements | Core framework, organisational, security, subcontracting, planning and quality | All | None | NA |
| Annex A – Sampling including access panels | Sampling | Research team | Access Panels (outsourced) | Panelbase(Certified by the British Polling Council [BPC])MRFGR(Uncertified but GDPR compliant) |
| Routing Sampling | None | None | NA | |
| Sample Blending | None | None | NA | |
| Sample Automation | None | None | NA | |
| Annex B – Fieldwork | Data collection teams: CATI, CAPI and Qualitative | Operations team | None | NA |
| Predictive Dialler | None | None | NA | |
| Annex C – Physical observation | None | None | None | NA |
| Annex D – Digital observation | None | None | None | NA |
| Annex E – Self completion | Data collection: CAWI and Postals | Research team | None | NA |
| Annex F – Data Management and processing | Coding Data Processing | Research team | Data Processing (outsourced) | Data Mill (DP) Ltd (Certified by the Royal Statistical Society – Fellowship) and uses SNAP software who is accredited to ISO 27001 |